January 19, 2010
Good Folk
I have been very tuned-in to the quality of customer service around me for at least the last ten years. My obsession with it is no doubt triggered by having lived in New York City for this time – a place where you can easily pay $20 for a bowl of pasta, which may or [...]
Tagged as:
Customer service,
list,
Music,
New Jersey,
New York,
rant
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December 31, 2009
Business
I got better delivery service when my newspaper was delivered by a teenager. And I gave better tips to the kid.
Today, our daily paper is delivered by an adult who drives a car, and likely has large overhead expenses. (S)he probably needs better tips to pay for the gas. And the profit margin for selling [...]
Tagged as:
Business,
Customer service
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