December 31, 2009
Business
I got better delivery service when my newspaper was delivered by a teenager. And I gave better tips to the kid.
Today, our daily paper is delivered by an adult who drives a car, and likely has large overhead expenses. (S)he probably needs better tips to pay for the gas. And the profit margin for selling [...]
Tagged as:
Business,
Customer service
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December 22, 2009
Customer service
Can I help you?
Where do you look?
If you are at the Dunkin’ Donuts at the corner of 13th Street and 1st Avenue in Manhattan, then the answer is: both left and right, and fire-up your depth perception because there’s someone behind those two who is also clamoring for your patronage. If you are at the [...]
Tagged as:
Business,
Customer service,
Fun
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